Privacy Policy

Introduction and Scope

BiofreezeUSShop (biofreezeusshop.com) respects your privacy. This Privacy Policy describes what personal information we collect, how we use it, how we protect it, and your rights regarding your data. This policy applies to all visitors, customers, and users of our website. By using our site or purchasing our products, you agree to the practices described here.

Information We Collect

We collect information you voluntarily provide to us, including:

• Contact details – Name, email address, shipping address, billing address.

• Order information – Products purchased, order date, transaction amount, payment method (we do not store full payment card details; those are processed by our secure payment gateway).

• Account information – If you create an account, we store your hashed password and order history.

• Communication – Any information you send us via email (support@biofreezeusshop.com), including feedback, questions, or support requests.

• Automatically collected data – When you browse our site, we may log your IP address, browser type, device type, operating system, referring pages, pages viewed, and timestamps. This helps us understand site traffic and improve performance.

How We Use Your Information

We use your personal information for the following legitimate business purposes:

• Processing and fulfilling your orders – including verifying payment, packing products, and arranging worldwide shipping.

• Communicating with you – order confirmations, shipping updates, customer service responses, and policy notifications.

• Improving our website and product offerings – analyzing browsing behavior and purchase patterns.

• Preventing fraud and ensuring security – detecting suspicious transactions or activity.

• Legal compliance – responding to lawful requests from authorities (only if required by applicable law).

We never sell, rent, or trade your personal information to third parties for marketing purposes.

Sharing Your Information

We share your information only when necessary:

• Shipping carriers – To deliver your order, we provide the recipient’s name and address to our logistics partners (e.g., national postal services, couriers).

• Payment processors – Secure payment gateways handle your payment details; we only receive confirmation of successful payment.

• Legal obligations – If required by law, court order, or government regulation, we may disclose information.

• Business transfers – In the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, who will continue to be bound by this policy.

Data Security

We implement reasonable physical, electronic, and administrative safeguards to protect your personal information. Our website uses SSL encryption (HTTPS) for all data transmission. Access to customer data is restricted to authorized personnel only. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses essential cookies to enable core functionality (e.g., shopping cart, checkout). We may also use analytics cookies (such as Google Analytics) to understand how visitors use our site. You can disable cookies in your browser settings, but doing so may affect your ability to complete purchases.

Your Rights

Depending on your location, you may have rights including:

• Access – request a copy of the personal data we hold about you.

• Correction – ask us to fix inaccurate or incomplete information.

• Deletion – request that we erase your personal data, subject to legal retention requirements (e.g., transaction records for tax purposes).

• Objection – opt out of non‑essential processing, such as analytics.
  To exercise these rights, email us at support@biofreezeusshop.com. We will respond within 30 days.

Retention of Data

We retain order information for at least 7 years to comply with tax and accounting laws. Customer service email records are kept for 2 years. Account information is kept until you delete your account.

Children’s Privacy

Our website and products are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we learn that a child has provided us with personal data, we will delete it immediately.

Changes to This Privacy Policy

We may update this policy occasionally. Any changes will be posted on this page with an updated effective date. Your continued use of the site after changes constitutes acceptance.

Contact Us

For privacy questions or to make a data request, email support@biofreezeusshop.com.